Refund Policy

Last updated: Febraury 14th 2024

At BohoBabeMockups, we want to ensure that our customers are satisfied with their digital mockup purchases. However, please be aware that, due to the nature of our products being digital and instantly downloadable, we do not offer refunds.

Before making a purchase, we encourage you to read this policy to understand our approach to refunds.

Why We Don't Offer Refunds

Instant Access:
Our digital mockups are available for download immediately after purchase. This means you receive the product instantly and can use it right away. Unlike physical products, digital items cannot be returned, ensuring that you get access to your purchase without delay.

Digital Possession:
Offering refunds for digital products can pose it's own challenges. Once you've downloaded a digital mockup, it's challenging to verify that you no longer possess or have used it. To protect our designers and their creative work, we do not offer refunds.

Customer Satisfaction

While we do not offer refunds, we are committed to your satisfaction and will address any issues that may arise with the quality or functionality of our digital mockups. If you experience technical difficulties or have concerns about the product you've purchased, please don't hesitate to contact our support team at anna@bohobabemockups.com. We are here to assist you and resolve any issues promptly.

Chargebacks

If you believe that you have been charged in error or have a legitimate dispute, please contact us before initiating a chargeback with your payment provider. We will work with you to address the issue and reach a mutually satisfactory resolution.

We appreciate your understanding and cooperation with our refund policy. It helps us continue to offer high-quality digital mockups and maintain a fair and secure marketplace for our valued customers.

If you have any questions or require further clarification regarding our refund policy, please reach out to our customer support at anna@bohobabemockups.com.

Thank you for choosing BohoBabeMockups.